Reschedule a session (under 24 hours)
To avoid last minute changes, reschedules via the platform are not possible. Of course things do come up and people need to reschedule at short notice.
If you can't make it to a scheduled session, message the other person right away. The #1 priority is to let the know so they can plan accordingly.
Admin Reschedule (preferred)
Admin can edit any session info so the best thing to do is ask to have the session switched to 'Reschedule' mode. This way the mentee can reschedule via the platform and everything is on record.
Outside Agreement
Via the session chat you agree on a new time amongst yourselves*. You can leave the session as is the mentee can leave the review after you complete the call. This method is great if you are moving it within 24 hours or even just pushing it back a bit.
*Be sure to include your time zone when suggesting a time as we are a global community.
Combo of the above
You can agree on a new time amongst yourselves (even via your own calendar) and then send the new time to support and we can edit the session to show the correct time in the system so it is official and both parties are accountable.
Message admin on chat with the session number and what you would like to happen :
mentee picks a new time on the platform
admin sets it to a specific time (give time zone)
marked as incomplete
If you can't make it to a scheduled session, message the other person right away. The #1 priority is to let the know so they can plan accordingly.
Rescheduling options
Admin Reschedule (preferred)
Admin can edit any session info so the best thing to do is ask to have the session switched to 'Reschedule' mode. This way the mentee can reschedule via the platform and everything is on record.
Outside Agreement
Via the session chat you agree on a new time amongst yourselves*. You can leave the session as is the mentee can leave the review after you complete the call. This method is great if you are moving it within 24 hours or even just pushing it back a bit.
*Be sure to include your time zone when suggesting a time as we are a global community.
Combo of the above
You can agree on a new time amongst yourselves (even via your own calendar) and then send the new time to support and we can edit the session to show the correct time in the system so it is official and both parties are accountable.
Message admin on chat with the session number and what you would like to happen :
mentee picks a new time on the platform
admin sets it to a specific time (give time zone)
marked as incomplete
Updated on: 18/11/2022
Thank you!