Question 1

Refunds

Accepted Answer

Per our Terms of Service refunds are possible within 14 days of the start of membership when no call has been scheduled in the system.

Refund possibilities are forfeited when a call with a mentor is requested and accepted within the platform or the direct messaging function has been used to solicit advice from mentors or connect outside of the platform.

To request a refund please cancel your account and then email support@growthmentor.com.

Question 2

Reschedule a session (under 24 hours)

Accepted Answer

To avoid last minute changes, reschedules via the platform are not possible. Of course things do come up and people need to reschedule at short notice.

If you can't make it to a scheduled session, message the other person right away. The #1 priority is to let the know so they can plan accordingly.

Rescheduling options

Admin Reschedule (preferred)

Admin can edit any session info so the best thing to do is ask to have the session switched to 'Reschedule' mode. This way the mentee can reschedule via the platform and everything is on record.

Outside Agreement

Via the session chat you agree on a new time amongst yourselves*. You can leave the session as is the mentee can leave the review after you complete the call. This method is great if you are moving it within 24 hours or even just pushing it back a bit.

*Be sure to include your time zone when suggesting a time as we are a global community.

Combo of the above

You can agree on a new time amongst yourselves (even via your own calendar) and then send the new time to support and we can edit the session to show the correct time in the system so it is official and both parties are accountable.

| Message admin on chat with the session number and what you would like to happen :

mentee picks a new time on the platform
admin sets it to a specific time (give time zone)
marked as incomplete

Question 3

How many calls can you do?

Accepted Answer

The total number of calls you can do is unlimited. There are no limits per month or billing cycle.

You can have 3 active calls at one time.

| An active call = requested, accepted/scheduled or in reschedule mode.

Once you complete an active call you can request a new call. You can rinse and recycle this for the rest of eternity :D

The WHY behind this

Question 4

What you get with membership

Accepted Answer

<ul>
<li>Direct access to schedule 1:1 calls with highly skilled, <a href="https://app.growthmentor.com/search">vetted mentors</a></li>
<li>Unlimited calls with mentors <a href="https://www.growthmentor.com/faq/why-are-so-many-mentors-free/">listed as FREE</a></li>
<li>Ability to <a href="https://www.growthmentor.com/faq/post-a-help-request/">post help requests</a> and have mentors apply to you</li>
<li>Membership to private Slack community (including hiring channel)</li>
<li><a href="https://www.growthmentor.com/community/">Community networking </a></li>
<li>Ability to opt in for 1:1 monthly coaching packages</li>
<li>An onboarding call and ongoing support from admin with mentor suggestions</li>
</ul>

Question 5

Slack channels

Accepted Answer

A look into the different channels and how to best utilize them 👀

#Ask the community

Questions about anything Growth related

#Realtime Reviews

See session reviews and link to mentor profiles

#GrowthMentor HQ

Admin dropping new mentors, features and insights from HQ

#Introductions

Introduce yourself give some background

#Engagement

Share a social link you would like some added engagement on

#Content Library

Share your latest content for other members to read and share yours

#Collaboration

Join forces with other members and partner up on projects

#Discounts

Share promos with the community

#Water-cooler

Non-work related banter

Optional Channels

#Hiring

Post jobs your are hiring for or services you are offering

#Feedback Wanted

Get feedback on what you are working on

Question 6

Mentor responsiveness tips

Accepted Answer

Before giving insider tips on how to find responsive mentors, it must be mentioned that our team monitors mentor responsiveness daily. Mentors who are unresponsive are removed from the feed.

Usually responds in…

On Mentor’s profiles you can find their average response time. This helps to give you an idea of how it usually takes them to respond to session requests.

Leaderboard

Check the 30 day Leaderboard to see who is the most active.

https://app.growthmentor.com/leaderboard?time=30

Realtime Reviews

${youtube}Realtime Reviews

Search this channel in Slack to see who is active in the topic you are looking for help with.

Post a Help Request

Throw some feelers out there by posting what you need help with. If someone responds to it, it means they are DTM (down to mentor).

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